Kindly and Posten Bring Announce Strategic Partnership to Enhance Customer Communication with AI Chatbot Technology

[Oslo, Norway] – [Sep, 2024] – Kindly, a leading provider of AI chatbots, is excited to announce a strategic partnership with Posten Bring, one of the largest and most trusted delivery companies in the Nordic region. Posten Bring aims to utilize the latest generative AI tools by switching provider to Kindly, to enhance customer communication and deliver more personalized, efficient, and responsive customer support.

The changeover to Kindly's AI platform has already been completed and launched seamlessly across all markets where Posten Bring operates. This upgrade reflects Posten Bring's commitment to innovation and customer service excellence by incorporating the latest advancements in generative AI.

“Posten Bring has experience with chatbot and voicebot since 2018 and we experienced that customers appreciate the value of getting help quickly around the clock. We see that Kindly's solutions and experience are important to achieving our ambitions going forward”, says Nora Steinvik, Director Posten Bring Customer Service.

Posten Bring sees this partnership as the next step in its digital transformation journey. The integration of Kindly’s AI platform will allow Posten Bring to provide real-time updates, answer customer queries promptly, and offer a more seamless communication experience in all channels. 

“We are thrilled to partner with Posten Bring, a leader in the delivery and logistics industry, to transform how they interact with their customers,” says Gunnar Bjørkavåg, CEO of Kindly. “With our innovative AI platform, we look forward to helping Posten Bring deliver a superior customer experience that is faster, smarter, and more efficient.”

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About Posten Bring:‍

Posten Bring is a leading Nordic postal and logistics group that develops and delivers comprehensive solutions within post and logistics to millions of customers. With a focus on sustainability, technology, and customer satisfaction, Posten Bring continues to be a trusted name in the industry.

About Kindly:‍

Kindly is a leading AI technology company specializing in Conversational AI that enhances customer interactions and engagement through their AI platform. Our innovative solutions are designed to help businesses automate customer support, streamline communication, and provide personalized experiences at scale.