It’s so important to earn trust and credibility with your existing shoppers because they’ll become unofficial advocates for your brand. Plus, the people they refer are much more likely to purchase one of your products. A trusted referral makes people feel more comfortable on a website. Invest in humanlike e-commerce customer service tools, like a chatbot, so you can prove your value and earn that trust with the most satisfying experiences that earn more high-quality referrals.

Greetings are like first impressions - you only get to make one. That’s why a built-in e-commerce customer service tool like a chatbot is so valuable for website shopping experiences. A quick greeting deployed via chatbot welcomes people to your website and provides them with a positive first impression of your brand.People need to feel that they can trust e-commerce brands to be friendly, responsive, informative, and helpful before they become a paying customer. Set the expectation that your company believes in helpful and hearty customer service with a pleasant greeting that encourages any shopper to fire away with their questions.

The purpose of any e-commerce shopping experience is to replicate the level of personalization typically expected from in-store salespeople on your website. When people walk into a physical store, they’re greeted by customer service personnel and are offered assistance to find whatever they need. That’s how every e-commerce interaction should also begin.That’s why a conversational commerce platform, such as chatbots or live chat software, are so effective. They function as a helpful customer support person that’s available 24/7, ensuring every online shopper receives a welcome greeting when they arrive on your website.

Part of the future of conversational commerce is recognizing the need to create humanlike dialogue out of questions and answers. By inviting people to ask their questions, you can provide answers that benefit both the shopper and your brand. Offering dialogue with a chatbot or agent is the best way to create a welcoming environment that leads to increased sales. With Kindly, you have the flexibility to employ the best experience for the job.

Technology that intuitively analyzes shopping behavior and highlights patterns between active or passive buyers empowers you to optimize your experiences. With our conversational commerce platform, you develop personalized messaging on any page, within chatbots or live chat hosted on your site. Greater greetings equal deeper journeys on your site, which translates to more revenue for you.