The Norwegian Block Exchange (NBX) is a secure and transparent cryptocurrency exchange with regulatory approval from the Norwegian Financial Supervisory Authority.

NBX is a pioneering cryptocurrency exchange, custodian and payment system that sets a standard for user experience, transparency and security, NBX receives many inbound enquiries from customers. Cryptocurrency remains a largely unknown industry, and many people have questions about the basic functionality of the payment process.

Service and support are extremely important to NBX’s mission and values, and they recognized a need to automate much of the customer support arm of their business.

They also wanted a more effective method of encouraging users to complete their first cash deposit and purchase of cryptocurrency on the NBX platform to further grow their business. Upon learning of Kindly’s innovative chatbots and conversion optimization solutions, NBX implemented AI technology into their onsite experience to continue delivering exceptional value to clients.

“With Kindly, we can confidently handle high volumes of new customer requests. A platform like theirs helped us accelerate our growth”, says Thomas from NBX.