Kindly

Improve employee time management using the recruitment chatbot to filter through applicants

Prior to their introduction to Kindly, Adecco relied solely on live chat software to conduct their recruitment. This required up to four Adecco employees spending the majority of their time fielding questions and handling responses on the live chat feature. By integrating a chatbot into their recruitment process, they were able to reduce the number of employees involved in the process down to one, and reallocate other team members to more resourceful areas of the business. It’s been a challenge for Adecco to filter out unqualified candidates and only pass on the top quality applicants to their clients. This is why HR has formed non-negotiable demands for some positions that applicants must meet in order to apply. By using an integration, Kindly’s AI recruitment chatbot works as an engine that fetches qualifying questions, stores them in Adecco’s system, and sends the queries to the applicants. The candidates answer the questions, which are sent back into the system for processing. Qualified applicants advance to the next stage, while unqualified applicants are informed that they unfortunately may not apply for the position. Kindly ties it all together, ensuring that all of the information flows smoothly between Adecco and the candidate.

Use beta groups to test the effectiveness of the chatbot and optimize accordingly

Companies that are upfront and transparent when implementing tests across their e-commerce experiences build more honest and long-term relationships with users. When Adecco implemented their recruitment chatbot, they were very transparent with users that the process was in an early stage, and that they were asking for honest feedback from users. The data collected from these experiments allowed them to make improvements to the chatbot experience that were driven primarily by user feedback.

Reduce the number of enquiries requiring human support by routing through the chatbot

One of Adecco’s primary goals with the recruitment chatbot was to offset the repetitive work required by their internal staff in order to find more productive and efficient ways of leveraging their talents. Thanks to the power of the AI recruiting chatbot, they were able to reduce the number of live support tickets requiring human support. This allowed the company to execute more strategic business decisions based upon more efficient time and resource management.